Refund policy

Digital Products Refund Policy

Effective Date: August 13, 2026

Thank you for shopping with Glam by Reka. We want you to feel confident when purchasing digital products from our Digital Boutique. Please review this policy carefully before completing your purchase.

Digital Products Are Final Sale

All ebooks, planners, calendars, templates, workbooks, digital downloads, and other digital resources sold by Glam by Reka are delivered electronically. No physical product will be shipped.

Because digital products cannot be physically returned after they have been delivered, downloaded, opened, or accessed, all digital product sales are final and non-refundable, except where required by applicable law or under the limited circumstances described below.

When We May Offer Assistance or a Refund

Please contact us within seven calendar days of purchase if:

  • You were charged more than once for the same product.
  • You received a file different from the product you purchased.
  • The downloaded file is corrupted, incomplete, or cannot be opened after reasonable troubleshooting.
  • A required file listed in the product description is missing.
  • The product is materially different from its Shopify description.

When possible, Glam by Reka will first provide a corrected file, replacement download, or technical assistance. If we cannot resolve an eligible issue, we may offer a partial or full refund, as appropriate.

We may request your order number, screenshots, error messages, or other information needed to verify and resolve the issue.

Refunds Will Not Normally Be Provided For

Refunds will not normally be issued because:

  • You changed your mind after purchasing.
  • You purchased the wrong product.
  • You no longer need or want the product.
  • You did not read the full product description before purchasing.
  • You do not have the software, device, application, or account required to use the product.
  • The product is incompatible with your device when compatibility requirements were disclosed in the listing.
  • You experience difficulties caused by your device, internet connection, software, or third-party platform.
  • You have downloaded, opened, accessed, edited, printed, or used the product.
  • You failed to download or save the product before a download link expired.
  • You purchased the product during a sale or promotional event.

These limitations do not affect any refund or consumer rights that cannot legally be excluded.

Order Cancellations

Digital products may be delivered automatically immediately after checkout. Therefore, digital orders generally cannot be canceled once the download or access information has been issued.

If you contact us before the product has been delivered or accessed, we will review your cancellation request. Cancellation is not guaranteed.

Download and Access Problems

If you do not receive your download:

  1. Confirm that the email address used during checkout is correct.
  2. Check your spam, junk, promotions, and filtered email folders.
  3. Allow a few minutes for the delivery email to arrive.
  4. Contact Glam by Reka through the contact form at glambyreka.com if you still need assistance.

A missing or expired download link does not automatically qualify for a refund. When the purchase can be verified, we may resend or restore access to the purchased file.

Canva Templates and Editable Products

Some products may require a Canva account or another third-party application. Product listings will identify known software and access requirements.

Customers are responsible for confirming that they have access to the necessary platform before purchasing. Certain Canva elements or features may require Canva Pro when specifically disclosed in the product listing.

Unauthorized Purchases

If you believe a purchase was made without your authorization, please contact Glam by Reka promptly with the order information. We will review the transaction and provide reasonable assistance. You should also secure the affected payment account and notify your payment provider when appropriate.

Contacting Us

To request assistance, contact Glam by Reka through glambyreka.com and include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • The name of the digital product
  • A clear description of the issue
  • Screenshots or error messages, when applicable

Applicable Consumer Rights

Nothing in this policy is intended to limit rights or remedies available under applicable consumer-protection laws. If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.