Digital Download Help

Digital Download Help

Thank you for shopping the Glam by Reka Digital Boutique. Use this guide to access, download, and enjoy your digital purchase.

How to Access Your Purchase

After checkout, your digital files will be available through:

  • The download button displayed on your order confirmation page
  • A separate download email sent to the address used at checkout

Please allow a few minutes for the email to arrive. Be sure to check your spam, junk, promotions, and filtered folders.

How to Download Your Files

  1. Open your download email from Glam by Reka.
  2. Select the download button or link.
  3. Save the file to your device.
  4. Open the file using the appropriate application.
  5. Save a backup copy for future use.

For the best experience, download larger files using a computer or tablet with a reliable internet connection.

Using an iPhone or iPad

If you are downloading from an Apple device:

  1. Open the download link in Safari.
  2. Tap the download button.
  3. Select the download arrow in Safari or open the Files app.
  4. Look inside the Downloads folder.
  5. Tap the file to open it or move it to your preferred folder.

If the file is compressed, tap the ZIP file once to create an uncompressed folder containing your purchase.

PDF Products

PDF planners, ebooks, calendars, and workbooks can be opened with:

  • Apple Books
  • Adobe Acrobat Reader
  • Goodnotes
  • Notability
  • Another compatible PDF application

Some products are designed for printing, while others may be digitally fillable. Please review the individual product description for specific compatibility information.

Canva Templates

If your purchase includes an editable Canva template:

  1. Open the PDF containing your Canva access link.
  2. Select the template link.
  3. Sign in to your Canva account or create an account.
  4. Select Use Template for New Design.
  5. Canva will create a personal copy for you to edit.

Do not request access to the original Glam by Reka design. Your template link creates a separate editable copy inside your own Canva account.

Some elements may require Canva Pro when clearly noted in the product description.

ZIP Files

Some purchases contain multiple files bundled inside a ZIP folder.

To open the folder:

  • Windows: Right-click the file and select Extract All.
  • Mac: Double-click the ZIP file.
  • iPhone or iPad: Open the Files app and tap the ZIP file.
  • Android: Open the file with Files by Google or another ZIP extraction application.

If You Cannot Find Your Download

Before contacting us, please:

  • Confirm that you entered the correct email address at checkout.
  • Check your spam, junk, and promotions folders.
  • Search your inbox for “Glam by Reka.”
  • Verify that your payment was successfully completed.
  • Try opening the download link in another browser.
  • Disable any pop-up blocker that may be preventing the download.
  • Make sure your device has enough available storage.

Expired or Missing Download Link

If your download link is missing, expired, or no longer working, contact Glam by Reka through the contact form at glambyreka.com.

Please include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • The name of the product
  • A brief description of the problem
  • A screenshot of any error message, when possible

Once your order is verified, we will help restore access or resend the appropriate file when available.

Important Digital Product Information

  • All products in the Digital Boutique are digital.
  • No physical product will be mailed or shipped.
  • Colors may appear slightly different depending on your screen or printer.
  • Printing results may vary based on the printer, paper, and print settings used.
  • Customers are responsible for reviewing compatibility requirements before purchasing.
  • Digital purchases are subject to our Digital Products Refund Policy.
  • Purchased files are for the use stated in the individual product license.
  • Files may not be copied, shared, resold, redistributed, or uploaded for public access.

Still Need Help?

We are happy to assist with legitimate download, access, or file-related concerns. Visit glambyreka.com and use our contact form. Please provide your order information so we can assist you as efficiently as possible.

Thank you for choosing the Glam by Reka Digital Boutique—digital tools, beautifully designed.